GOV.UK
Personas: why and how we use them (part 2)
Part 2 of Jo Carter's blog, explaining how we've created our user personas.
user research
Personas: why and how we use them (part 1)
Part 1 from this week's guest blogger, Jo Carter of The Satori Lab. She looks at how our User Research team is using personas to develop new services.
User interaction: epic fictional fails
For government services, user needs should always come first. We take a look at interaction design fails in some famous sci-fi films.
Our official statistics: have your say
Meet the team behind our facts and figures, and help us with our latest consultation.
Pointless surveys
What new services would you like us to deliver? Can we make your returns easier? Can we help you submit your forms correctly and on time? Help make Companies House better.
Service assessment: paying late filing penalties online
Get a behind-the-scenes taste of how a service team prepares for an assessment with Government Digital Service.
My work as a user researcher
Gain insight into the work of a user researcher at Companies House.
Expanding our user panel: Listening to you and making improvements
Find out what a user panel is, how we’re updating ours, and how you can help improve services at Companies House.