Personas: why and how we use them (part 2)
Part 2 of Jo Carter's blog, explaining how we've created our user personas.
User research
Read about how we're designing our digital services and content to meet your needs through user research.
Personas: why and how we use them (part 1)
Part 1 from this week's guest blogger, Jo Carter of The Satori Lab. She looks at how our User Research team is using personas to develop new services.
User interaction: epic fictional fails
For government services, user needs should always come first. We take a look at interaction design fails in some famous sci-fi films.
Our official statistics: have your say
Meet the team behind our facts and figures, and help us with our latest consultation.
All about accessibility
Posted by:
James Francis - Lead Interaction Designer, Posted on:
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Categories:
Digital transformation, User research
Our Senior User Experience (UX) Designer, James, explains the important work we do to make our digital services accessible.
Plain English... Write less, say more
In government, the way we use words is very important. Find out why we're using plain English to improve our online guidance.
Service assessment: paying late filing penalties online
Posted by:
Amy Harcombe - Lead product manager, Posted on:
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Categories:
Digital transformation, User research
Get a behind-the-scenes taste of how a service team prepares for an assessment with Government Digital Service.
My work as a user researcher
Posted by:
Amanda Hooper - User researcher, Posted on:
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Categories:
User research, Working at Companies House
Gain insight into the work of a user researcher at Companies House.
Expanding our user panel: Listening to you and making improvements
Find out what a user panel is, how we’re updating ours, and how you can help improve services at Companies House.
Using a 'wind tunnel' for software development
As part of my role as enterprise architect at Companies House, I work closely with agile development (Scrum) teams. While working a new extractives service, I developed a technique that is especially suited to the discovery phase of a new …
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