Personas: why and how we use them (part 2)
Part 2 of Jo Carter's blog, explaining how we've created our user personas.
User research
Read about how we're designing our digital services and content to meet your needs through user research.
Personas: why and how we use them (part 1)
Part 1 from this week's guest blogger, Jo Carter of The Satori Lab. She looks at how our User Research team is using personas to develop new services.
User interaction: epic fictional fails
For government services, user needs should always come first. We take a look at interaction design fails in some famous sci-fi films.
Our official statistics: have your say
Meet the team behind our facts and figures, and help us with our latest consultation.
All about accessibility
Posted by:
James Francis - Lead Interaction Designer, Posted on:
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Categories:
Digital transformation, User research
Our Senior User Experience (UX) Designer, James, explains the important work we do to make our digital services accessible.
Plain English... Write less, say more
In government, the way we use words is very important. Find out why we're using plain English to improve our online guidance.
Service assessment: paying late filing penalties online
Posted by:
Amy Harcombe - Lead product manager, Posted on:
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Categories:
Digital transformation, User research
...of us have been working on a new service for companies to pay their late filing penalties online. At the moment people can only pay their late filing penalties by...
My work as a user researcher
Posted by:
Amanda Hooper - User researcher, Posted on:
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Categories:
User research, Working at Companies House
...via our user panel, to participate in user sessions at our own lab in Cardiff. Amanda finding out user needs in a library The value of user research My role...
Expanding our user panel: Listening to you and making improvements
...who’d said they were happy to join the user panel via our organisation’s satisfaction survey. Added to this was the list of members from the historic user panel. All in...
Using a 'wind tunnel' for software development
...you may know, wind tunnels are used to determine ways to reduce the power required to move a vehicle at a given speed. In such studies, the interaction between the...
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