Part 1 from this week's guest blogger, Jo Carter of The Satori Lab. She looks at how our User Research team is using personas to develop new services.
Showcasing the work of our user research team - designing digital services and content to meet the needs of users.
For government services, user needs should always come first. We take a look at interaction design fails in some famous sci-fi films.
Meet the team behind our facts and figures, and help us with our latest consultation.
Our Senior User Experience (UX) Designer, James, explains the important work we do to make our digital services accessible.
In government, the way we use words is very important. Find out why we're using plain English to improve our online guidance.
Get a behind-the-scenes taste of how a service team prepares for an assessment with Government Digital Service.
Gain insight into the work of a user researcher at Companies House.
Find out what a user panel is, how we’re updating ours, and how you can help improve services at Companies House.
As part of my role as enterprise architect at Companies House, I work closely with agile development (Scrum) teams. While working a new extractives service, I developed a technique that is especially suited to the discovery phase of a new …
Welcome to the first Companies House user research blog. This is where we will share our experience of user research and hopefully discuss usability methods and processes with you.