Personas: why and how we use them (part 2)
Part 2 of Jo Carter's blog, explaining how we've created our user personas.
User research
Read about how we're designing our digital services and content to meet your needs through user research.
Personas: why and how we use them (part 1)
Part 1 from this week's guest blogger, Jo Carter of The Satori Lab. She looks at how our User Research team is using personas to develop new services.
User interaction: epic fictional fails
For government services, user needs should always come first. We take a look at interaction design fails in some famous sci-fi films.
Our official statistics: have your say
Meet the team behind our facts and figures, and help us with our latest consultation.
All about accessibility
Posted by:
James Francis - Lead Interaction Designer, Posted on:
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Categories:
Digital transformation, User research
Our Senior User Experience (UX) Designer, James, explains the important work we do to make our digital services accessible.
Plain English... Write less, say more
In government, the way we use words is very important. Find out why we're using plain English to improve our online guidance.
Service assessment: paying late filing penalties online
Posted by:
Amy Harcombe - Lead product manager, Posted on:
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Categories:
Digital transformation, User research
...team works, the design, the technical architecture and the performance and analytics of the service. Basically, the service assessment covers all 18 points of the Digital Service Standard to make...
My work as a user researcher
Posted by:
Amanda Hooper - User researcher, Posted on:
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Categories:
User research, Working at Companies House
...is to help different teams at Companies House recognise the value of user research, which can have the added pressure of meeting legislation dates. When users’ needs are not met...
Expanding our user panel: Listening to you and making improvements
...input through participating in a variety of research activities. Activities include email questionnaires, research interviews, and testing services. Panel members can choose to take part in as many or as...
Using a 'wind tunnel' for software development
...road and the vehicle plays a significant role, and this interaction is taken into consideration when interpreting the test results. In an actual situation the roadway is moving relative to...
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